Frequently asked questions
Do you delivery on week ends and bank holidays?
We only deliver during working days. Saturday, Sunday and Bank holidays are not considered working days.
How long will it take to receive my order?
All the orders have to by placed by 3pm for delivery in 2 working days, unless specifically advertised on social media channels or e-commerce market place for limited edition sales or giveaway events. Saturday, Sunday and Bank holidays are not considered working days
Do you only deliver in the city of London?
We only take orders for deliveries or pick up within the city of London, from Monday to Friday, unless specifically advertised on social media channels or e-commerce market place for limited edition sales or giveaway events.
For special request orders or for delivery outside London area you can contact us directly at firstname.lastname@example.org, we will take in consideration your request and come back to you within reasonable time with an answer.
What is the delivery charge and how much it is?
We charge standard £5 per order. We do not charge delivery fee if you place an order over £30.
How can I cancel my order?
If you simply wish to change your mind and without giving us a reason, and without incurring any liability you can cancel contacting us at email@example.com within 12 hours from your order (Monday to Friday, 9am-5pm) informing us about your decision clearly stating the order number.
How many pieces of filled pasta are in one portion?
Every filled pasta portion is around 250 gr. The number of pieces depends on how big is the specific shape.
cappelletti, ravioli, tortelli : 8/9
What is the shelf life?
Our pasta is daily made, the average shelf life range is 2 days in the fridge
Can I freeze the pasta?
Of Course you can freeze your pasta kit and can be kept for 1 month.
When is time to use it:
sauces: defrost it over night in the fridge or in the microwave for 2 minutes
pasta: cook directly from frozen and just cook it longer (usually 1- 2 minutes more)
lasagna and oven pasta: defrost over night in the fridge and follow cooking instruction
How do I store the pasta?
As soon as you can after delivery, take your pasta out from the vacuum bag and put it in the fridge covered by a towel.
What if I have an allergy?
We cannot make changes to the Goods which are necessary to comply with any applicable law or safety requirement. During the order process you will find clearly stated in our website the ingredients of each single dish, PLEASE READ CAREFULLY. ALLERGENS ARE HIGHLIGHTED IN BOLD. If you have any doubt or question do not hesitate to contact us directly at firstname.lastname@example.org
Can I recycle the packaging?
All cardboard are fully recyclable. The film and plastic container are not yet recyclable. This is something Fidelari really committed to and we are working on finding new alternative in order to be able to deliver a good product packed in 100% recyclable material.